Service & Support
Our dedicated service team offers and delivers a managed solution for any platform – from concept to design engineering – with full aftermarket support. We can customize a plan to meet the needs of any airline by offering both line-fit and retrofit solutions. We strive to provide exemplary customer service and build trusted relationships with our customers by offering 24/7 technical support at our global service centers: Fort Wayne, Ind. - Rochester, England – Singapore - Sao Jose dos Campos, Brazil.
Features & benefits
- Our customers have access to our spares and exchange programs to reduce costly maintenance downtimes
- Through life support programs are designed to meet our customers specific needs
- We provide a complete set of service bulletins and manuals to assist technicians servicing your aircraft
Our service offerings
- Project management
- Requirement development
- Systems and architecture design
- Platform performance analysis
- Supply chain and manufacturing management
- Test validation
- Certification and acceptance
- Training and through life support
Certifications / approvals
- EASA Part 21J Organization Approval - Design and Flight Test - All Fixed-Wing Aircraft
- EASA Part 21G Organization Approval - Production - All Fixed-Wing Aircraft
- UK CAA Approval AD/1852/05 - Design, Production and Flight Test of non-EASA Types
- ISO9001:2008 Approval for Manufacturing and Supply Chain Activities
- AS9100 Rev C / EN9100 Approval for Design, Development and Quality Management Activities